Facilitating a law enforcement wellness team through a workshop series that turned raw discovery into buildable requirements, defining what leadership needed to see and validating the access model handed off to design and development.
Rebuilding connection and trust in a fully remote UX classroom by turning student values into a shared charter and reshaping how the team communicated, iterated across three cohorts.
An embedded research pilot for a subprime credit card issuer that turned 19 customer conversations into a reprioritized product backlog and grew into a multi-year mandate to centralize research organization-wide.
